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Users Guide: Technical & Billing Issues

Premium Members Home Users Guide Index Highlights & Sample Portfolios

managed Portfolios  Research Tools & Candidate Lists

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Accessing D.D. Premium

The Premium Members Home is here: .//subs. Log-on using the username and password that you set up when you subscribed. Please keep in mind that our software is CaSe sensitive.

Tip: When you start to log on, a box pops up asking for your user name and password. If you are having trouble logging on, type everything in new, do not use the characters that automatically pop-up in those boxes.

Once logged-on, bookmark or add the Premium Members Home to your favorites so that you can go there directly.

Contacting Dividend Detective

24/7 Customer Service
Please call 866-632-1593 (toll free) or 661-621-9660 (direct) or e-mail dividenddetective@netbillingsupport.com for 24/7 customer service regarding your account.

Dividend Detective Editorial Office
Contact support@dividenddetective.com or call (800) 276-7721 if customer service can't help you, or for questions or suggestions concerning Dividend Detective content. We are in the Pacific time zone.

Billing/Subscription Policies

Subscription Terms
Dividend Detective is billed to your credit card monthly. After the first month, which costs $5, Dividend Detective costs $15 per month. There is no minimum subscription, and you may cancel at any time. After the first month, unless you cancel, you will automatically be charged $15 on your monthly re-billing date. After canceling, you will still have access to Dividend Detective's Premium features until your renewal date.  

Billing Month is 30-Days
Our billing software defines a month as 30-days. So your re-billing date will vary from month to month depending on the number of days in each particular month. You can find out your next billing date by calling customer service, from your account information page which is accessible from this link or from the Premium Members page. 

How to Cancel (no minimum subscription, cancel anytime)

27/7 Customer Service

By Phone:  866-632-1593 (toll free) or 661-621-9660 (direct)  for 24/7 service.

By E-mail: dividenddetective@netbillingsupport.com for 24/7 service.

D.D. Editorial Office (Business Hours, Pacific Time)

By Phone:  800.276-7721 (toll free) or 831.685-1932 (direct)

By E-mail: support@DividendDetective.com

Refund Policy
You will receive complete access to all Dividend Detective Premium features during your trial month, which costs $5. At your written request ( ), we will refund that amount if you feel that we misrepresented the contents of the site.  After your trial month, you will be charged $15 per month, and you may cancel at any time.

Mailing, Privacy & Security Issues
Spam Filters
Your Spam filter may divert Dividend Detective mailings to your Spam mailbox, or reject them altogether. To minimize this problem, please set up your filter to accept e-mail from . You can usually do that by entering that address into your address book, or by sending an email to that address. 

Privacy

Dividend Detective will not sell, lease, loan, or otherwise make your name, postal address, e-mail address, credit card information, or any other personal data available to any other parties, except as required to process your subscription. 

Security

Dividend Detective does not maintain any customer information on our computers. Instead, customer information is maintained and all transactions are handled by an independent contractor that specializes in processing secure transactions as directed by the credit card banks. Once your account is set up, no one at Dividend Detective or the contractor can see your complete credit card number. 

Disclaimer
The information provided by Dividend Detective is believed correct, but the accuracy is not guaranteed. Investing in stocks and/or funds involves risk. You should not assume that recommendations will be profitable or will equal the performance of past recommendations. Before investing, consult with a financial advisor to determine if the stocks and/or funds described here are suitable investments for you.

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