CUSTOMER SERVICE, POLICIES,
ETC.
Contacting Dividend Detective
24/7 Customer Service
You can get 24/7 help
by phone (866) 632-1593 (toll free) or (661) 621-9660
(direct), e-mail
dividenddetective@netbillingsupport.com,
or by
LIVE
CHAT. Use this service
to subscribe, modify your user name/password, change billing
information, etc.
Dividend Detective
Editorial Office
Email
support@dividenddetective.com or call (800) 276-7721
if customer service can't help you, or for
questions or suggestions concerning Dividend Detective content.
We are in the Pacific time zone.
Billing/Subscription Policies
Subscription Terms
Dividend
Detective is billed to your credit card monthly. After the first month,
which costs $5, Dividend Detective costs $15 per month. There is no
minimum subscription, and you may cancel at any time. After the first month,
unless you cancel, you will automatically be charged $15 on your monthly re-billing date. After
canceling, you will still have access to Dividend
Detective's Premium features until your renewal date.
Billing
Month is 30-Days
Our
billing software defines a month as 30-days. So your re-billing date
will vary from month to month depending on the number of days in each
particular month. You can find out your next
billing date by calling customer service, from your account
information page which is accessible from
this
link or from the Premium Members Home.
How to Cancel (no minimum
subscription, cancel anytime)
Email
support@DividendDetective.com,
call 866-632-1593 (toll free) or 661-621-9660 (direct). or
LIVE
CHAT.
Refund
Policy
You
will receive complete access to all Dividend
Detective Premium features during your
trial month, which costs $5. At your written request (
), we will refund that amount if you
feel that we misrepresented the contents of the site.
After
your trial month, you will be charged $15 per month, and you may cancel
at any time.
Mailing, Privacy & Security Issues
Spam
Filters
Your
Spam filter may divert Dividend
Detective
mailings to your Spam mailbox, or reject them altogether. To minimize
this problem, please set up your Spam filter to accept e-mail
from
support@DividendDetective.com .
You can usually do that by entering that address into your address
book, or by sending an email to that address.
Privacy
Dividend Detective will not sell,
lease, loan, or otherwise make your name, postal address, e-mail
address, credit card information, or any other personal data available
to any other parties, except as required to process your subscription.
Security
Dividend Detective does not maintain any
customer information on our website or on our computers. Instead, such information is
maintained and all transactions are handled by an independent
contractor that specializes in processing secure transactions as
directed by the credit card banks. Once your account is set up, no one
at Dividend Detective or the contractor can see your complete credit card
number.
Disclaimer
The information provided by Dividend Detective is believed correct, but
the accuracy is not guaranteed. Investing in stocks and/or funds
involves risk. You should not assume that recommendations
will be profitable or will equal the performance of past
recommendations. Before investing, consult with a financial advisor to
determine if the stocks and/or funds described here are suitable
investments for you.